Privacy Policy

Information You Provide Directly

• Account registration information (name, email address, company details)
• Business configuration data (ERP systems, warehouse management preferences)
• Product catalogs, customer information, and order history you upload
• Support communications and feedback

Email Account Data

When you connect your email account to Second, we access and process:

Automatically Collected Information

• Usage analytics and platform interaction data
• System logs for performance monitoring and error detection
• IP addresses and device information for security purposes

Primary Business Purposes

1. Order Processing: Parse and structure order data from communications
2. Integration Services: Connect processed orders to your ERP, QuickBooks, or warehouse management systems
3. Platform Improvement: Enhance our AI algorithms for better order recognition and processing
4. Customer Support: Provide technical assistance and platform guidance

Email Data Uses

• Email Analysis: Our AI systems analyze email content sent to user-specified order addresses to identify purchase orders, shipping confirmations, and related business documents
• Data Extraction: Extract structured order information (quantities, SKUs, pricing, delivery dates) from email content
• Order Management: Create actionable order records that integrate with your existing business systems
• Audit Trail: Retain original email content securely so users can verify auto-generated orders against original communications

Security Measures

• End-to-end encryption for all data in transit and at rest
• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication and role-based access controls

Data Retention

• Structured order data is retained according to your business requirements
• You can request data deletion at any time through your account settings

Data Location

All data is processed and stored in secure facilities within the United States, using industry-leading cloud infrastructure providers.

We Do Not Sell Your Data

Second does not sell, rent, or trade your personal information or email data to third parties for marketing purposes.

Limited Sharing Circumstances

We may share your information only in these specific situations:

1. With Your Consent: When you explicitly authorize data sharing with integrated systems (ERP, accounting software)
2. Service Providers: With trusted vendors who assist in platform operations under strict confidentiality agreements:
   • Cloud infrastructure providers (AWS, GCP, Vercel, Fly.io) for secure hosting
   • LLM providers (OpenAI, Anthropic, Google Gemini) for AI-powered content analysis
   • Analytics providers for platform performance monitoring
   • All service providers are contractually bound to data protection standards
3. Legal Requirements: When required by law, court order, or to protect our legal rights
4. Business Continuity: In connection with a merger, acquisition, or sale of assets (with 30-day advance notice)

Integration Partners

When you connect Second to third-party systems (Shopify, QuickBooks, ERPs, commerce platforms, warehouse management), we share only the structured order data necessary for those integrations. Your original email data is never shared with integration partners.

Access and Control

• View all data we've collected about your account
• Download your structured order data in standard formats
• Disconnect email access at any time through your account settings
• Request correction of inaccurate information

Email Integration Controls

• Revoke Access: Disconnect email access instantly through your email provider settings or Second dashboard
• Selective Processing: Configure which email addresses to include/exclude from order processing
• Data Export: Download all order data extracted from your email communications

Account Management

• Update your preferences and privacy settings
• Pause or resume email processing
• Delete your account and associated data